Warranty Terms & Coverage

We stand behind the quality of the zDen Personal Sleep Sanctuary.

Effective January 1, 2027. Applies to eligible zDen Personal Sleep Sanctuary purchases made on or after this date. This Limited Warranty covers eligible manufacturing defects in materials and workmanship for 90 days from the original date of purchase.

To activate this Limited Warranty, the product must be registered within 14 days of delivery.

What Is Covered

This Limited Warranty covers manufacturing defects in materials or workmanship that occur during normal, intended use of the zDen Personal Sleep Sanctuary.

If our review confirms that the product has a manufacturing defect covered by this Limited Warranty, zDen will provide a replacement and pay the cost of shipping the replacement to you.

What Is Not Covered

This Limited Warranty does not cover:

• Normal wear and tear
• Accidental damage
• Damage caused by misuse or improper handling
• Damage caused by improper folding or storage
• Damage caused by failure to follow product use or care instructions
• Damage caused by alterations or modifications
• Damage caused by excessive force
• Damage that is not the result of a manufacturing defect

Eligible Purchases

This Limited Warranty applies only to new zDen Personal Sleep Sanctuary products purchased from an authorized zDen sales channel:

• myzDen.com
• The official zDen store on Amazon
• The official zDen shop on Etsy

The warranty may be registered by the purchaser or by the recipient if the zDen was purchased as a gift. A valid order number and the name on the original order are required so that zDen can verify the purchase.

Products purchased used, secondhand, or through an unauthorized reseller are not covered by this Limited Warranty.

How to Make a Warranty Claim

If you believe your zDen has a manufacturing defect, please email info@myzDen.com and include:

• Your name
• Order number
• A brief description of the issue
• Clear photos showing the issue

We will review the information provided and let you know if additional information or a physical inspection is needed.

Questions? Call 408-475-1266.

Product Inspection

If a physical inspection is needed, we will provide return instructions.

The customer is responsible for the cost of shipping the zDen to us for inspection.

Once received, we will inspect the product and review the available information to determine whether the issue is covered by this Limited Warranty.

If Your Claim Is Approved

If our review confirms that the issue is a manufacturing defect covered by this Limited Warranty, zDen will provide a replacement and pay the shipping cost to send the replacement to you. 

If Your Claim Is Not Covered

If our review indicates that the issue is not a manufacturing defect covered by this Limited Warranty, we will notify you and explain the outcome of our review.

If you would like the original product returned to you, you will be responsible for the cost of return shipping.

Warranty Period

Warranty coverage begins on the original date of purchase and continues for 90 days.

The product must be registered within 14 days of delivery to activate the Limited Warranty.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Questions?

Questions about your warranty or a possible manufacturing issue?
Email: info@myzDen.com 
Phone: 408-475-1266