Privacy policy
Last updated: June 2026
zDen LLC, including zDen and zDen Pets, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, sign up for emails or text messages, apply for or participate in our affiliate program, contact us, or otherwise interact with us.
For purposes of this Privacy Policy, “zDen,” “we,” “us,” and “our” refer to zDen LLC.
1. Information We Collect
We may collect personal information directly from you, automatically through our website, or through service providers and platforms we use to operate our business.
Personal information we may collect includes:
- Contact information, such as your name, email address, phone number, billing address, shipping address, and business or social media information.
- Order and payment-related information, such as products purchased, order history, payment status, returns, refunds, and shipping details. Payment information may be processed by our payment processors and may not be stored directly by zDen.
- Account, affiliate, or creator program information, such as your affiliate application, referral code, referral link, commission information, payout details, tax-related information, promotional activity, and communications with us.
- Marketing preferences, such as email and SMS opt-ins, unsubscribe requests, and communication preferences.
- Website and device information, such as IP address, browser type, device type, pages viewed, links clicked, referring pages, cookies, pixels, and other similar tracking technologies.
- Customer service information, such as messages, reviews, survey responses, feedback, photos, videos, or other content you choose to send us.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders.
- Provide customer service and respond to inquiries.
- Send order updates, shipping notices, and transactional communications.
- Send marketing emails, text messages, promotions, and product updates, where permitted by law.
- Operate, manage, and improve our website, products, services, and customer experience.
- Manage our affiliate, creator, influencer, or referral programs.
- Track referrals, discount codes, commissions, payouts, and affiliate performance.
- Review affiliate applications and communicate with affiliates.
- Detect, prevent, or address fraud, misuse, security issues, or violations of our terms.
- Comply with legal, tax, accounting, reporting, and regulatory obligations.
- Protect our rights, property, business, customers, and brand.
3. Cookies, Tracking, and Affiliate Links
We may use cookies, pixels, analytics tools, affiliate tracking links, discount codes, and similar technologies to operate our website, understand how visitors interact with our site, measure marketing performance, and track referrals or commissions.
If you click an affiliate link or use an affiliate code, cookies or similar tracking technologies may be used to help attribute a purchase to the correct affiliate. Tracking may depend on browser settings, device settings, cookie restrictions, software limitations, and other technical factors.
You can usually adjust your browser settings to block or delete cookies. Some website features, affiliate tracking, or shopping functions may not work properly if cookies are disabled.
4. How We Share Personal Information
We may share personal information with:
- E-commerce, website, hosting, and shopping cart providers.
- Payment processors and fraud prevention providers.
- Shipping, fulfillment, logistics, and delivery providers.
- Email, SMS, advertising, analytics, and marketing service providers.
- Affiliate, referral, creator, or influencer program platforms.
- Customer service, review, survey, and communication tools.
- Professional advisors, such as attorneys, accountants, tax advisors, and insurers.
- Government authorities, regulators, courts, or other parties when required by law or to protect our legal rights.
- Successors or potential successors in connection with a merger, acquisition, financing, sale, reorganization, or transfer of business assets.
We do not knowingly sell personal information in the traditional sense of exchanging it for money. However, some privacy laws define “sale” or “sharing” broadly to include certain advertising, analytics, or tracking activities. Where required by law, you may have the right to opt out of these activities.
5. Affiliate Program Privacy
If you apply for or participate in the zDen Affiliate Program, we may collect and use information needed to review your application, create and manage your affiliate account, track referrals, calculate commissions, process payouts, communicate with you, prevent fraud, and enforce our Affiliate Program Terms and Conditions.
Affiliate program information may be processed by BixGrow or other affiliate management platforms we use. These platforms may collect information such as your name, email address, affiliate account details, referral links, codes, referral activity, payout information, and performance data.
Affiliates are responsible for complying with applicable privacy, advertising, endorsement, email marketing, SMS marketing, and platform rules when promoting zDen.
6. Email and SMS Marketing
If you sign up for our email or SMS marketing, we may use your contact information to send promotions, product updates, cart reminders, and other marketing messages.
You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can unsubscribe from SMS messages by replying STOP or following the instructions provided in the message. Message and data rates may apply. Message frequency may vary.
Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, customer service responses, or legally required notices.
7. User Content, Reviews, and Social Media
If you submit a review, testimonial, photo, video, social media post, or other content about zDen, we may use that content as permitted by law and by any terms or permissions you provide. We may also interact with you through social media platforms, which may collect and process information under their own privacy policies.
Please do not submit personal information, photos, videos, or stories involving others unless you have the right and permission to do so.
8. California Privacy Rights
California residents may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:
- Know what categories of personal information we collect, use, disclose, sell, or share.
- Request access to personal information we have collected about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Opt out of the sale or sharing of personal information.
- Limit the use or disclosure of sensitive personal information, where applicable.
- Not be discriminated against for exercising privacy rights.
To exercise your California privacy rights, please contact us at:
Please include “Privacy Request” in the subject line. We may need to verify your identity before completing your request.
9. Do Not Sell or Share My Personal Information
We do not knowingly sell personal information for money. However, some advertising, analytics, affiliate tracking, or marketing technologies may be considered a “sale” or “sharing” under California law.
California residents may request to opt out of the sale or sharing of personal information by contacting us at:
Please include “Do Not Sell or Share My Personal Information” in the subject line.
You may also adjust your browser or device settings to limit cookies and tracking technologies.
10. Children’s Privacy
Our website, products, and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, managing customer and affiliate relationships, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Third-Party Websites and Services
Our website may include links to third-party websites, platforms, apps, or services. We are not responsible for the privacy practices, policies, or content of third parties. Please review their privacy policies before providing information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website, services, or affiliate program after an update means you acknowledge the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise privacy rights, please contact us at:
zDen LLC
Email: info@myzden.com
Subject line: Privacy Request